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Terms & Conditions

 Privacy Policy


We highly value your trust in choosing NepalSutra™ for your online reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

 

This privacy policy applies to all of our services (whether accessed or made available online or through any other platform or device (hereafter collectively referred to as the "website").

 

Information Collection


When you make a reservation, you will be asked to complete online forms providing: your name, (home or office) address, (business or private) email address, (cell, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name), Passport details and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

 

Disclosure of Personal Details


For our services, we shall collect for the following purposes the following information:

 

Reservation Orders: For the purposes of completing your booking and record keeping for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name, contact details and the credit card details to the relevant party with which a booking is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose.

 

Newsletters and Other Information: If you would like to subscribe to our newsletter or would like to receive promotional communications or other information from us (in respect to our affiliated companies' or business partners' products or services), we offer you the option to "Opt in" for this service. If you no longer want to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link.

 

Visitor's registration, log in and use of "cookies" and web beacons: For (improvement of) our service and product, we use (temporary and persistent) cookies, authorized third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data such as IP address, browser type and Internet Service Provider (ISP) and (for users of our service through a mobile device) Unique Device Identifier, Operating System and Latitude/Longitude (the "Non-PII"). This non-personally identifiable data helps us to track browsing behavior, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of our website(s).

 

In order to understand how people use our website and for marketing analysis and quality improvement purposes, we collect, record, process and use various data and information on an anonymous basis, such as the total amount of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of (mouse) clicks on a given page, mouse movements, scrolling activity and the (search) words used and the text typed while being on and using our website (the "Data").

 

Furthermore, we will use Non-PII for behavioral targeting. We will also maintain a record of Non-PII for the purposes of potential legal investigations involving fraud, misuse and criminal investigation.

 

Please note that from time to time, we may use third party service providers for marketing analysis and quality improvement purposes (the "Service Providers"). We may also use Service Providers to track detailed visitor activity on specific pages. These Service Providers collect, use, monitor and report on the Data and other information and statistics, and they analyze online activities on our website. The information about your use of our website (including the Data, your Non-PII) may be transmitted to and stored on the servers of the Service Providers. Furthermore, the Service Providers may also transfer the collected information to third parties where required to do so by law, or where such third parties process the information on the Service Provider's behalf.

 

When visiting and using our website, we do not share any personal information about our customers with our Service Providers and the Service Providers will not collect any personally identifiable information ("PII"). PII does not include your IP address, browser type, Internet Service Provider, Unique Device Identifier, Operating System and Latitude/Longitude. We may share and disclose your personal details and information to a governmental or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena.

 

About Cookies and Web Beacons: Cookies are text files stored in your computer, either temporarily or persistently on your hard drive. Cookies are used for authenticating, session tracking (state maintenance) and maintaining specific information on the use and users of our website, such as site preferences or the contents of electronic shopping carts. Cookie files may also be placed in your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph. The data collected by these cookies are completely anonymous. If you prefer, you can delete all cookies that are already on your computer's hard drive by searching for files with "cookie" in them and delete them, and for the future, you can edit your browser options such that (future) cookies are blocked; however, please note that if you do this you may not be able to use the full functionality of our website.

 

Web beacons consist of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization. Web beacons used by NepalSutra™ collect only anonymous data.

 

Protect and safeguard your online privacy


Please note that, strict security procedures are observed within NepalSutra™ to prevent personal data misuse and unauthorized access.

 

NepalSutra™ uses trusted and recognized advertising online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards.

 

Contact: NepalSutra™ is the responsible party for the processing of personal data.

 

Online travel booking on NepalSutraTM is provided by NepalSutra Travel LLC, Texas, USA with file number 801517920 and all travel services rendered by NepalSutra Travel Pvt. Ltd, Kathmandu, Nepal shall fall under registration number 86807/068/069 with VAT registration number 600355168.


If you have any suggestions or remarks about this privacy statement, please send an email to: contact@nepalsutra.com

 

We are at all times entitled to change the way we collect, transmit and process personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.


Terms and conditions - Hotel Bookings

 

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

 

These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the "service") are owned, operated and provided by NepalSutraTM ("NepalSutraTM", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Scope of our Service


Through the website we (NepalSutraTM and its affiliate (distribution) partners) provide an online platform through which hotels (including all types of temporary accommodation) can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through NepalSutraTM, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel.

 

When rendering our services, the information that we disclose is based on the information provided to us by the hotels. As such, the hotels are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify it, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.


2. Prices and rates


The prices on our site are highly competitive. All prices on NepalSutraTM website are per room for your entire stay and are displayed including VAT tax and all other taxes (such taxes are subject to change), unless stated differently on our website or in the confirmation email.

Sometimes cheaper rates are available on our website for a specific stay at a hotel, however, these rates made by hotels may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

All hotel rates on our websites are maintained in US Dollars.


3. Privacy


We use PAYPAL payment gateway to process your online payment. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by NepalSutraTM 72 hours prior to the time of service commencement; else, the order is liable to cancelation.

Please have a look at our privacy policy for further information.


4. Free of charge


Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.

5. Cancellation


By making a reservation with a hotel, you accept and agree to the relevant cancellation and no-show policy of that hotel, and to any additional (delivery) terms and conditions of the hotel that may apply to your reservation or to you in the duration of your stay, including terms and conditions for services rendered and/or products offered by the hotel (the delivery terms and conditions of a hotel can be obtained with the relevant hotel). The general cancellation and no-show policy of each hotel is made available on our website on the hotel information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.

If you would like to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hotel carefully prior to making your reservation.


6. Further correspondence


By completing a booking, you agree to receive (i) an email which we may send you shortly before your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay at the hotel inviting you to complete our guest review form. Other than the email confirmation providing for the confirmation of the booking, the guest review invitation and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

7. Guest reviews


The completed guest review may be (a) uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel, and (b) (wholly or partly) used and placed by NepalSutraTM at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by NepalSutraTM. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.


8. Disclaimer


Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.


9. Miscellaneous


Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by NepalSutraTM, its suppliers or providers.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with the law in Nepal and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Kathmandu, Nepal.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.


10. About NepalSutraTM


Online travel booking on NepalSutraTM is provided by NepalSutra Travel LLC, Texas, USA with file number 801517920 and all travel services rendered by NepalSutraTM Travel Pvt. Ltd, Kathmandu, Nepal fall under under registration number 86807/068/069 with VAT registration number 600355168.

The NepalSutraTM platform is powered by Candid Services., which is a private limited liability company, incorporated under the laws of Nepal and having its offices in Kathmandu, Nepal, under registration number 68205/066/067. Candid Service's VAT registration number is 303956976.


Terms and conditions – Tours & Pakcages


These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the "service") are owned, operated and provided by NepalSutra™ ("NepalSutra™", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.


1. Scope of our Service


The purchase of any travel services offered by NepalSutra™, constitutes a contractual arrangement between you and NepalSutra™, and represents your acceptance of the NepalSutra™ Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on the Web site or to request the latest version of the Terms & Conditions from NepalSutra™ prior to booking your vacation.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.



2. Prices and Best Price Guarantee


The prices on our site are highly competitive. All prices on NepalSutra™ website are displayed including VAT tax and all other taxes (such taxes are subject to change), unless stated differently on our website or in the confirmation email.

The currency converter is for information purposes only and should not be relied upon as accurate and real time. Actual rates may vary.


3. Final Payment


Final payment for your vacation is due 5 days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled. NepalSutra™ is not responsible for cancellation of land and/or air reservations in the event of payment not received until the final payment date. Payment in full is required at the time of booking for reservations made within the final payment date of your vacation.

4. Privacy


We use PAYPAL payment gateway to process your online payment. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without passing any information through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by NepalSutraTM 72 hours prior to the time of service commencement; else, the order is liable to be cancelled. Please have a look at our privacy policy for further information.


5. Free of charge


Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.

6. Cancellation


By making a reservation with NepalSutra™, you accept and agree to the relevant cancellation and no-show policy of NepalSutra™, and to any additional (delivery) terms and conditions of NepalSutra™ that may apply to your reservation or to you in the duration of your vacation, including terms and conditions for services rendered and/or products offered. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the tour details thoroughly for any such conditions prior to making your reservation.

If you would like to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with your selection of the tour. We recommend that you read the cancellation and no-show policy of the hotel carefully prior to making your reservation.



7. Further correspondence


By completing a booking, you agree to receive (i) an email which we may send you shortly before your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your vacation inviting you to complete our guest review form. Other than the email confirmation providing for the confirmation of the booking, the guest review invitation and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

8. Guest reviews


The completed guest review may be (a) uploaded onto the relevant tours information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the tour, and (b) (wholly or partly) used and placed by NepalSutra™ at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by NepalSutra™. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.


9. Disclaimer


Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).



However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the tour as made available on our website, (iii) the services rendered or the products offered by NepalSutra™ , (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.


10. Miscellaneous


Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by NepalSutra™, its suppliers or providers.



To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with the law in Nepal and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Kathmandu, Nepal.



If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.


11. About NepalSutra™


Online travel booking on NepalSutraTM is provided by NepalSutraTM Travel LLC, Texas, USA with file number 801517920 and all travel services rendered by NepalSutraTM Travel Pvt. Ltd, Kathmandu, Nepal fall under under registration number 86807/068/069 with VAT registration number 600355168.



The NepalSutraTM platform is powered by Candid Services., which is a private limited liability company, incorporated under the laws of Nepal and having its offices in Kathmandu, Nepal, under registration number 68205/066/067. Candid Service's VAT registration number is 303956976.